Last update Date: August 20, 2026

Every order is prepared and shipped with care to ensure it arrives ready to shine in your home.

Where We Ship 

We currently ship to Canada and the United States, except for Hawaii, Alaska, Puerto Rico, and Nunavut, and to France. We do not ship to PO Boxes or APO/FPO/DPO addresses.

Processing & Delivery Times

• Orders are processed within 1–2 business days (Monday to Friday, excluding holidays) unless otherwise stated on the product page.
• Delivery typically takes 1–10 business days depending on your location.

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Shipping Fees

We offer free standard shipping in Canada. Available shipping methods and applicable fees are displayed at checkout based on your shipping address.

Delivery Requirements

A signature is required upon delivery to ensure your order is received securely.

Order Changes

If you need to modify your order, please email us at info@maisonnevra.com as soon as possible. We will do our best to help you before your order ships. Once shipped, changes are no longer possible.

Shipping Address

Please ensure your shipping address is correct before placing your order. If a package is returned due to an incorrect or incomplete address, or if it is unclaimed or refused at delivery, original shipping fees will not be refunded, and return shipping fees may apply.

Customs & Import Duties 

Customs duties and import taxes may apply depending on your country. These fees are the responsibility of the customer and are not included in the order total.

RETURN POLICY

If your are not satisfied with your purchase for any reason, we are happy to accept returns. You may return your order within 14 days of delivery or before December 25th, whichever comes first, for a full refund.

How to Initiate a Return

To start a return, please email us at info@maisonnevra.com with your order number and reason for your return. We will respond within 1–2 business days with a return authorization number and instructions.

Return Conditions

To be eligible for a refund, items must be:
• In perfect condition and in their original packaging
• Unused, uninstalled, unaltered, and undamaged
• Include all original accessories                                                   

Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, please email us at info@maisonnevra.com within 2 business days of delivery. Please include your order number and photos. We will arrange a replacement or refund at no additional cost.

Refund Processing

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Shipping fees and customs duties (if applicable) are non-refundable.

Final Sale

Sale items are final sale and cannot be returned or refunded.