Terms of service
Last update Date: August 20, 2026
OVERVIEW
This website is operated by Maison Nevra Inc. Throughout the site, the terms "Maison Nevra," "we," "us," and "our" refer to Maison Nevra Inc. Maison Nevra Inc. offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in the immediate termination of your services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided without our express written permission. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through this website. These products or services may have limited quantities and are subject to return only according to our Return policy. We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
Ordering and Availability
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that appear on-screen. You may check and correct any input errors in your order up until the point you submit your order by clicking the "Pay Now" button on the checkout page.
Order & Dispatch Confirmation
After placing an order, you will receive an email from us acknowledging that we have received your order and providing you with an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to our approval. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (“Dispatch Confirmation”). The contract between you and us, in relation to the product(s) ordered (“Contract”), will only be formed when we send you the dispatch confirmation.
The Contract
The contract will relate only to the product(s) whose dispatch we have confirmed in the dispatch confirmation. After entering into the contract, we will be under a duty to supply you with goods that are in conformity with the contract. We will not be obliged to supply any other product(s), which may have been part of your order, until the dispatch of such product(s) has been confirmed in a separate dispatch confirmation.
SECTION 6 - PRICE AND PAYMENT
Product Price
The price of products is as quoted on the site, which we may change from time to time upon posting a different price on the site. The site contains a large number of products, and it is possible that, despite our best efforts, some of the products listed on the Site may be incorrectly priced. We will use best efforts to verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount. If a product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you of such rejection.
Taxes and Delivery Charges
For products shipping within Canada, sales tax will be added to the total amount when you view the items in your shopping cart. The product price excludes delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping cart and have selected your chosen different delivery method.
Prices and delivery costs are liable to change at any time, but changes will not affect orders for which we have already sent you a dispatch confirmation.
Payment Methods
Online payment transactions are subject to validation checks by your card issuer. We are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and products will not be dispatched until this pre-authorization check has been completed. Please note that it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
Discount Codes
On occasion, we may run promotions where we issue discount codes. These discount codes can be used subject to the terms and conditions under which they were issued. Discount codes can only be used once, only during the period of validity stated, and only in respect of the relevant product(s) stated. Discount codes cannot be redeemed for cash.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our returns policy.
SECTION 8 - DELIVERY
Order Fulfillment
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within ten (10) business days after the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Delivery Address
Your order will be delivered to the delivery address you specify when placing your order. Orders cannot be delivered to PO Boxes or similar addresses. Products comprised within the same order cannot be delivered to different addresses. If your delivery address is geographically remote (i.e., certain outlying islands), it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country/region (i) to which delivery is restricted or prohibited by applicable Canadian laws, regulations, sanctions, or government advisories.
Delivery Schedule
Deliveries are made by our trusted couriers and take place Monday to Saturday (or other normal working weekdays in countries/regions that follow a different pattern of working week), excluding bank and public holidays. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier require a signature for delivery.
International Delivery
If you order product(s) for delivery outside of Canada, note that the packages may be opened and inspected by customs authorities and may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. If you are ordering product(s) from a DAP (Delivered at Place) country/region, you will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Compliance with Laws
You must comply with all applicable laws and regulations of the country/region for which the product(s) are destined. We will not be liable for any breach by you of any such laws and regulations.
SECTION 9 - RISK OF LOSS AND OWNERSHIP
The risk of loss of the product(s) ordered will pass to you at the time of delivery or collection (as the case may be). Title in and to the product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the product(s), including any taxes, duties, and delivery charges, has been received.
SECTION 10 - PRE-ORDER ITEMS
By selecting to pre-order a product, you will be placed on a waiting list. Payment for pre-order products is taken at the time of the pre-order and will be subject to our usual fraud checks. All pre-ordered products have an estimated shipping timeframe, which indicates when the product is expected to ship from the warehouse. Pre-orders cannot be cancelled, except in the event of a delay to the estimated shipping timeframe or cancellation of the pre-order by Maison Nevra. In such cases, you shall be entitled to a full refund. Maison Nevra shall not have additional liability in respect of such delay or cancellation. If an order includes both available and pre-ordered products, the available products will be delivered first. Once you have received your pre-ordered products, our standard return policy shall apply.
SECTION 11 - RETURNS POLICY
Returned products must conform to the returns policy below. Please visit the Return page for return instructions.
• You are required to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you received them (except to the extent reasonably necessary to examine them).
• We can only collect returns from the same country/region to which your order was delivered. If you have returned an item from a country/region other than your delivery country/region, additional import duties may apply.
• Thoroughly check products upon delivery before disposing of any original packaging.
• Items must be returned in perfect condition, unused, uninstalled, unaltered, and undamaged, and with all original accessories.
• Return items in their original packaging to ensure the necessary protection when in transit.
• Return shipping is at your expense unless the products arrived damaged or defective.
SECTION 12 - DEFECTIVE PRODUCTS
If any product you order is damaged or defective when delivered to you, through no fault of your own, you should inform us within forty-eight (48) hours of delivery, in writing, giving your name, your order reference number, and photos showing the damage or defect. We will inspect the product and, once we confirm that it is defective, a replacement or a full refund of the original purchase will be offered. For self-assembly products, it is important that you follow the assembly instructions carefully, as we cannot accept responsibility for damage caused by failure to follow the instructions. Nothing in this section affects your statutory rights as a consumer.
SECTION 13 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we have no control, monitoring, or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third- party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 14 - THIRD-PARTY LINKS
Certain content, products, and services available via our service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 15 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 16 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our privacy policy.
SECTION 17 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 18 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 19 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranty, or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Maison Nevra, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 20 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Maison Nevra and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 21 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or we may accordingly deny you access to our Services (or any part thereof).
SECTION 23 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 24 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without giving effect to any principles of conflict of laws.
SECTION 25 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 26 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@maisonnevra.com.